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Return to shopAt Clyvra, customer satisfaction is our highest priority. We understand that sometimes things don’t go exactly as planned, and you may wish to receive a refund. Our Refund Policy has been designed to ensure complete transparency, fairness, and simplicity — so you know exactly when and how refunds are issued, how long they take, and under what conditions they apply. We aim to make every refund process smooth, honest, and customer-centered.
Refunds are available only for eligible orders that meet our return requirements as outlined in our Return Policy. To qualify for a refund:
The item must be returned within 14 days of delivery.
It must be in its original, unused condition, with tags, packaging, and labels intact.
A valid proof of purchase (such as your order confirmation email) must be provided.
Refunds will not be issued for products that have been used, damaged by the customer, or returned without authorization.
Once your returned product reaches our warehouse, it undergoes a full inspection before a refund decision is made.
Our refund process is straightforward and transparent. After we receive your returned item, we carefully verify its condition. If your return meets all eligibility criteria, we’ll issue your refund using the same payment method used at checkout.
Here’s how the process works step by step:
You initiate the return request by emailing support@clyvra.shop with your order number and reason for return.
After approval, you ship the item back at your own cost using a reliable courier service.
Once we receive and inspect the item, we confirm whether it qualifies for a refund.
Upon approval, the refund is processed back to your original payment method.
You’ll receive a confirmation email once the refund has been successfully initiated.
We handle all refunds promptly and professionally to ensure your peace of mind.
After receiving and inspecting your returned product, please allow 3 to 5 business days for us to complete the review. Once approved, refunds are issued within 5 to 10 business days, depending on your payment provider or financial institution.
Please note that while Clyvra processes refunds immediately after approval, some banks or credit card companies may take additional time to post the refund to your account.
If you have not received your refund after 10 business days from our confirmation, we recommend contacting your card provider or PayPal support directly, as posting times vary by institution.
Refunds are always issued back to the original payment method used for the purchase.
For credit or debit card payments, the refund will appear on your card statement.
For PayPal payments, the refund will be credited to your PayPal balance or linked payment method.
We do not offer refunds in cash or to alternative payment accounts to maintain compliance with payment gateway and anti-fraud regulations.
Certain cases are not eligible for refunds. These include:
Items returned beyond the 14-day return period.
Products that are used, damaged, or missing original packaging.
Returns sent without prior approval or verification.
Items lost during return shipping due to lack of tracking or improper packaging.
Clyvra cannot be held responsible for returns lost in transit. We strongly recommend using a trackable shipping service and keeping your courier receipt until the refund is completed.
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@clyvra.shop with photos and a clear description of the issue. Once verified, we will immediately offer a replacement, exchange, or full refund, depending on your preference.
In such cases, Clyvra will cover the replacement or refund costs — ensuring a fair and hassle-free resolution for our customers.
Partial refunds may be granted in specific cases, such as:
Returned items not in their original condition or missing parts due to customer error.
Orders with incorrect address information that result in return-to-sender shipments.
In such cases, deductions for shipping or restocking may apply, which will always be communicated transparently before processing.
Orders can only be cancelled before they are shipped. Once an order has entered the shipping process or has been handed to our carrier, it cannot be cancelled. If you wish to cancel before dispatch, please contact us as soon as possible at support@clyvra.shop Approved cancellations before shipment are eligible for a full refund, processed within 3 to 5 business days.
Since our store does not require customers to create an account, you can easily initiate a refund using your order number and the email address used during checkout. This ensures that every customer, whether a first-time or returning buyer — can access fair and simple refund processing without needing login credentials.
Transparency is a key part of our business values. Throughout the refund process, we keep you updated via email regarding your return status, refund approval, and transfer confirmation. Our goal is to ensure you always know what stage your refund is in and when to expect your funds.
Every refund request is handled carefully and reviewed individually. We do not delay or reject refunds without cause. Even when conditions fall outside policy limits, our team evaluates each situation fairly and aims for the best possible outcome. Clyvra’s customer-first approach means your satisfaction is always at the center of our process.
Business Name: Clyvra
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Phone: +1 (902) 179 7016
Business Email: support@clyvra.shop
Business Address: 5044 E Oslin Ave, Fresno, CA 93727, USA